Introduction

Given the physical distances involved in our service delivery Merit has developed partnerships with Indian based operators whom have the infrastructure and more importantly the backup and contingency measures in place to offer the most robust operating platform possible.

This strategy is geared towards enhancing the customer’s peace of mind and dramatically reducing the risk profile over our service delivery to a level that is comparable with outsourcers based in the UK.

A further benefit delivered by our IT strategy (in terms of transaction management and integration capability) is the ability to effectively link with client systems in a secure manner to enhance the speed of our service delivery and the efficiencies and cost savings arising.