Front Line Staff

Whether focused on data processing, telephone based customer services or IT enabled back office activities, Merit places a huge amount of emphasis on hiring staff who are not only highly skilled but have an attitude which means they will go well beyond the norm to provide a genuinely impressive level of service to our clients. Our culture and management norms are then implemented to loyally nurture those employees and treat them in an elevated manner which in turn will motivate them to exceptional levels of performance.

We have a prolonged and thorough recruitment and induction process which we believe helps us to identify and hire people with outstanding ability. We operate in a small centre thereby creating a strong collegiate atmosphere and with plenty of employee perks and salaries that are impressive by Indian standards, we have employee turnover rate which many UK companies would aspire to.

Our telephone staff all have excellent English language skills and although we do not seek to eliminate their natural accent through training, we work with our agents to neutralise any aspects of the accent or language usage which might give rise to potential difficulties. Moreover, their sense of customer service, their empathy and their willingness to go “the extra mile“ for their clients is unparalleled.