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Delivery Model Description and Process Development Capabilities

The management at Merit Outsourcing has extensive experience in delivering very technical and highly complex back office services as well as providing processes which are easier to systemise along a more narrow set of guidelines.
Back Office activities which we have handled successfully in the past include


Arrow Customer care
Arrow IT / Technical helpdesk
Arrow Payroll processing
Arrow Data entry and management
Arrow Customs documentation
Arrow Forms processing
Arrow Software testing
Arrow Data transfer from legacy systems
Arrow Transcription services etc.
Arrow Credit control / debt collection

We firmly believe that whether the task appears complex or whether it can be administered along a narrow set of systemised rules, the outsourcing of such activities is never simple. Within Merit, every outsourced function (regardless of the perceived level of complexity) receives a full planning and “stepping through” treatment before it can be piloted and eventually run live.

With these cautious caveats and given the broad base of projects already handled by the members of our team, Merit can competently deliver on the successful outsourcing of a huge range of back office processes; no matter how industry specific or densely complex they may appear to be.
We have the necessary skills to


Arrow Document the process fully to include all exceptional and unusual contingencies
Arrow Develop training manuals and induct new staff members
Arrow Recruit the appropriate staff with the appropriate skill sets
Arrow Implement the data security and technology platforms required
Arrow Ensure successful transmission and receipt of process inputs
Arrow Develop and report on performance metrics
Arrow Implement back-up and contingency measures for process resilience.

 

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